Casino / Mobile
Your robi9com account wallet connects directly to Nagad, Upay and Bank Transfer — the payment rails most used across Bangladesh — so moving funds in or out follows the same steps you already know from your mobile wallet. Availability depends on your local law and eligible region.
When you are ready to add funds, open the cashier from your signed-in account page — it sits in the main navigation bar on both mobile and desktop. We support Nagad, Upay and Bank Transfer as deposit routes, and the cashier shows only the methods active for your account at that moment. Enter the amount that matches what you intend to send, then confirm through your chosen wallet or bank portal. Once the transaction clears on the payment side, your robi9com balance updates and you can move straight into the lobby — whether that is a live table session or a slot room.
Log in and select the deposit option from the account navigation bar at the top of the page.
Pick Nagad, Upay or Bank Transfer from the methods shown in your cashier — only active routes appear.
Type the deposit amount, review the summary screen, then complete the step in your wallet or bank portal.
Your robi9com wallet balance updates once the payment clears. The transaction history tab shows the reference and status.
Withdrawals follow a similar path to deposits. Head to the cashier in your signed-in account, then select the withdrawal tab. The payout methods shown there reflect what is linked and verified on your account — Nagad, Upay and Bank Transfer are the supported routes. Enter the amount you want to move out, making sure it sits within the limits displayed on that screen, then submit the request. You may be asked to complete an identity step before the withdrawal proceeds; follow only the fields and instructions shown in your account at that point.
Go to the cashier in your account and switch to the withdrawal section to see available payout methods.
Choose Nagad, Upay or Bank Transfer — whichever is verified and active on your account.
Type the withdrawal amount within the limits shown on screen, then review and submit the request.
Follow the identity or confirmation fields shown in your account if prompted before the withdrawal is processed.
Your account area may prompt you to complete identity or ownership checks at certain points — typically before a first withdrawal or when the system flags a review. We do not publish a fixed document list here because the fields shown depend on your account status and the verification stage you are at. When a check is required, your account page displays the specific fields and upload prompts relevant to your situation. Work through only what is shown there; do not send documents through any other channel. If a step is unclear, the support route listed in your account is the right place to ask — our team can confirm exactly what is needed for your account without you having to guess. Completing these steps keeps your wallet ownership confirmed and your withdrawal route open.
Verification fields appear inside your account area when a check is needed — work through only what is shown there.
Use the upload fields in your account page only; do not send documents through chat or email unless support directs you to.
After submitting, the verification status updates in your account area. You do not need to contact support unless the status stalls.
The support route in your account can confirm exactly which fields apply to your account without you needing to guess.
We have configured three payment routes for Bangladesh accounts. Each one appears in your cashier when it is active for your account. Use the method that matches your wallet or bank setup.
Mobile financial service — deposit and withdraw directly from your Nagad wallet through the cashier.
Mobile wallet route — link your Upay account and move funds in or out from the cashier tab.
Direct bank route — use your Bangladesh bank account for deposits and withdrawals where shown in the cashier.
Every deposit and withdrawal generates a reference on both sides — your payment app and your robi9com account history. Knowing how to read both makes it straightforward to confirm a transaction went through or to raise a query with support.
Your robi9com cashier assigns a transaction reference at the point of submission. Your Nagad, Upay or bank app shows a matching transfer ID on the same transaction. Keep both — they are what support needs to locate the record quickly.
The transaction history tab in your account shows statuses such as pending, completed or under review. A pending status means the payment network has not confirmed yet; completed means the balance has moved. Do not resubmit while a transaction is still pending.
Your full deposit and withdrawal history lives in the account area under transaction history. Each entry shows the method used, the amount, the date and the reference. Filter by date range if you are looking for a specific session.
Screenshot or note the reference number and the timestamp from both your wallet app and your robi9com history tab after each transaction. If a query arises later, having both references shortens the resolution time considerably when you contact support.
Account and transaction security on robi9com rests on a few practical steps that you can verify yourself. None of these require you to share credentials outside the platform.
Always confirm you are on robi9com before entering your credentials. Bookmark the address directly rather than following links in messages. Phishing attempts typically use a near-identical domain with one character changed — the address bar is your first check.
The Nagad, Upay or Bank Transfer account you use for deposits must match the name on your robi9com account. Mismatched ownership is the most common reason a withdrawal is held for review, so keep your payment details consistent from the start.
When your account prompts a verification step, complete it through the fields shown in your account area only. We will never ask for your password, PIN or full card number through chat or email — any message requesting those details is not from us.
If you notice an unexpected transaction, a login you do not recognise, or a balance discrepancy, use the support contact shown inside your signed-in account area immediately. That is the verified channel — not a third-party number or social media handle.
These are the questions we see most often from account holders about deposits, withdrawals and transaction checks.
Your cashier shows the active routes for your account — currently Nagad, Upay and Bank Transfer are the configured options for Bangladesh accounts. Only methods verified for your account appear in the cashier at the time of deposit.
Check the transaction history tab in your account for the current status. A pending status means the payment network has not confirmed the transfer yet. If the status stays pending beyond what seems reasonable, contact support with the reference number from both your wallet app and your account history.
The minimum and maximum amounts for each method are shown on the cashier screen when you select a route. We do not publish fixed figures here because limits can vary by method and account status — check the cashier directly for the amounts that apply to your account.
Your account area shows any verification steps required before a withdrawal is processed. Follow only the fields and prompts shown there. The wallet or bank account you withdraw to should match the name on your robi9com account to avoid a review hold.
Your robi9com transaction history tab shows a reference number for each deposit or withdrawal. Your Nagad or Upay app shows a matching transfer ID on the same transaction. Keep both references — they are what our support team uses to locate and confirm any transaction you query.
Open the transaction history tab in your account and note the reference number and current status. Then contact support through the route shown in your signed-in account area, providing that reference. Transfer times depend on the payment network, so support can check the status on our side directly.